[cisco-voip] Secure mode problem

[Eric Pedersen]

You can try deleting the CTL file manually and recreating it: "file delete tftp CTLfile.tlv". As long as you generate the new file with the same tokens as the first time the phones should take it.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar
Sent: August 16, 2010 5:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Secure mode problem

Dear all;

I have this wired problem with CUCM 6.1.4...this morning I converted the cluster to secure mode using 2 e-tokens from Cisco then I restarted the whole cluster....after a while a phone restarted and the phone did not go alive again...after investigation I found the following errors on the phone page

13:25:11 31: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S File Auth Fail: CTFFile.tlv
                13:25:11 9: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S TFTP Error
                13:25:11 20: Name=SEP0024C4FE6616 Load= SCCP42.8-5-4S Last=Phone-Keypad

I tried to run the CTL client again but it gives me  message that the CTL file is corrupted....and when I select to update the CTL file it give me an error saying to use the same Etokens that I used to create the CTL file "although they are the same".

As a workaround I restart the tftp service and the phone boot normally; if the phone is restarted for any reason it hangs again with the same error.

Any ideas?

  Best Regards;
  Ahmed Elnagar
  Senior Network PS Engineer

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  RAYA Building El Motamiez District, 6th of October, Egypt

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  Phone: +202 3827 6000 Ext.2475
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  E-mail: ahmed_elnagar at rayacorp.com<mailto:ahmed_elnagar at rayacorp.com>
  CCIE#24697 (Voice)
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