[cisco-voip] Softkey Settings

[James Buchanan]

Hello,

 

The issue appears to be that new calls coming in steal the focus of the
call in progress. If running one of the newer 7941 or 7961 phones or
above, you can change this behavior by setting Auto Call Select and Auto
Line Select to Disabled from the Phone Configuration page in
CallManager.

 

Thanks,

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com> 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Loren.Gray
Sent: Tuesday, August 17, 2010 4:17 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Softkey Settings

 

I have a user that receives a high call volume. This user is trying to
transfer calls but when the user is receiving another call they do not
have the call forward softkey.

 

Do you have any recommendations?

 

Loren Gray

Network Specialist

Twin Rivers Unified School District

Sacramento, CA 95652

916-286-5150

 

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