[cisco-voip] UCCX script problem

[Sandy Lee]

Here’s the snapshot. There’s a loop and no menu step in it.

[cid:image001.png at 01CB3F81.7241B130]

From: H, Tim [mailto:TimH at trstone.com]
Sent: Thursday, August 19, 2010 8:11 AM
To: Anthony Holloway; Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCX script problem

Instead of only prompts, do you have any menus in the queue loop?  If you have any sort of menu that allows them to press buttons, this could cause the issue.

Thanks,

Tim

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, August 18, 2010 9:07 PM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX script problem

Can you post a screen shot of your queue config, or type it out?

If what you are saying is true, that you only have play prompts, then this is technically possible, as you would need a goto step to loop it, otherwise the logic will fall to the bottom of the script.

So, without seeing your script, it's hard to say what might be happening.

Anthony
On Wed, Aug 18, 2010 at 9:34 AM, Sandy Lee <Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>> wrote:
Hi,
In UCCX 7.0(1) we’re having an issue with users in queue. If the caller in queue hits a digit by error or if they press a digit while they’re queued, the call gets disconnected. How can we prevent that?

The queued part in the script only plays prompts in a loop.

Thanks.

Sandy.

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