[cisco-voip] Unity Conn 7 and NON-DID boxes

[Lelio Fulgenzi]

A call reaches a VM box through the forwarded rule "send to  
greeting" (or something like that).

You have to make sure:

- the call is being forwarded to the voicemail ports
- the original forwarded DN has a voicemail box (configurable)
- the VM profile does not modify the DN in such a way that makes it  
not match it's VM box primary or alternate extensions

Some things to consider.

Check out the port status monitor tool on ciscounitytools.com - it  
might help you begin troubleshooting.

…
Don't look at me, my iPod maid that spilling mistake.

On 2010-08-19, at 5:22 PM, "Haas, Neal" <nhaas at co.fresno.ca.us> wrote:

> I am having an issue with Unity Conn 7. I have several extensions  
> that are NON-DID, for some reason they are not working for voicemail  
> any longer. When you call the extension of 12196 – Unity answers and 
>  asks for the mailbox, it cannot find the mailbox.
>
>
>
> Any suggestions?
>
>
>
> Neal Haas
>
>
>
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> cisco-voip at puck.nether.net
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