[cisco-voip] Quenstions about CUCM 7.1.3 Pickup Group

[James Buchanan]

I believe when using call pickup groups this way you must use the
oPickup softkey (found in the softkey template). I found this relevant
link (for CallManager 4.1)--
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a0
7cpick.html#wp1042237.

 

Thanks,

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com>  <http://www.presidio.com
<http://www.presidio.com> > 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ciscozest
Sent: Tuesday, August 31, 2010 1:36 AM
To: cisco-voip mailinglist
Subject: [cisco-voip] Quenstions about CUCM 7.1.3 Pickup Group

 

I have setup a pickup group (A) that has few selected call pickup groups
(B,C,D) in it but the user are still unable pickup call from any of the
pickup members (B,C,D). I have searched the CCM Service parameters
option for pickup and find below option. Not sure if this setting change
will help as there are in production. 

 

Auto Call Pickup Enabled : This service parameter determines whether the
auto call pickup feature is enabled. Auto call pickup connects the user
to an incoming call in a call pickup group so that when the user presses
the PickUp, GPickUp, or OPickUp softkey on the phone, Cisco CallManager
locates the incoming call in the group and completes the call
connection. Valid values specify True (enable auto call pickup) or False
(disable auto call pickup). This is a required field. Default: False 

 

Has anyone ever have the same problem or know the tricks? 

 

thanks,

Denny

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