[cisco-voip] Quenstions about CUCM 7.1.3 Pickup Group

[ciscozest]

I have setup a pickup group (A) that has few selected call pickup groups
(B,C,D) in it but the user are still unable pickup call from any of the
pickup members (B,C,D). I have searched the CCM Service parameters option
for pickup and find below option. Not sure if this setting change will help
as there are in production.

*Auto Call Pickup Enabled :* This service parameter determines whether the
auto call pickup feature is enabled. Auto call pickup connects the user to
an incoming call in a call pickup group so that when the user presses the
PickUp, GPickUp, or OPickUp softkey on the phone, Cisco CallManager locates
the incoming call in the group and completes the call connection. Valid
values specify True (enable auto call pickup) or False (disable auto call
pickup). This is a required field. Default: False

Has anyone ever have the same problem or know the tricks?

thanks,
Denny
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