[cisco-voip] how to differentiate webdialer calls from (manual) phone calls

redsnapper redsnapper at gmail.com
Mon Dec 27 04:47:15 EST 2010


Hi,

We're using web dialer service to provide click-to-call functionality for multiple users.
Since essentially "manually dialed" and "web-dialed" calls are the same apart from the call initiation, they should look similar on CDR table. My question is, is there a way to differentiate calls these calls from manual calls dialed (physically on the phone) by a user? (we need it for being able to report webdial usage) I believe CDR details won't have any indicator for webdial, is there any way to do that?

Thanks,

Baris.

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