[cisco-voip] Where do I start trouble shooting the Bug?

[Scott Voll]

Puckers--



I’m not sure how to open a ticket with Cisco on this as so much is at play.



ASA running 8.2.4.  anyconnect client running 2.5.1024.  IPC 7.0.5.1 Unity
connection 7.1.5.32018-24.  CM 7.1.5.31900-3.



Telecommuter is VPN’d in and using their softphone.  Not sure what happens…
Disconnect possibly.  But Locks a UC port and streams large amounts of
traffic to the ASA on the inside.  Only way to clear it is to find the port
that is locked in RTMT then go to UC and restart port.  Then it stops
streaming traffic.  Where do I start with opening a ticket? ASA group, CM
group, or the UC group?



See Graph of the issue on the ASA attached.



Thanks



Scott
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