[cisco-voip] Where do I start trouble shooting the Bug?

[Lelio Fulgenzi]

How reproducible is it? Can you try to reproduce it without the ASA in the midst? It would help pinpointing the problem. My first inclination would be to open a case with UC as the problem source and to let that team work out the traces, etc. 

Sent from my iPod

On Dec 28, 2010, at 2:20 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> Puckers--
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> I’m not sure how to open a ticket with Cisco on this as so much is at play.
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> ASA running 8.2.4.  anyconnect client running 2.5.1024.  IPC 7.0.5.1 Unity connection 7.1.5.32018-24.  CM 7.1.5.31900-3.
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> Telecommuter is VPN’d in and using their softphone.  Not sure what happens… Disconnect possibly.  But Locks a UC port and streams large amounts of traffic to the ASA on the inside.  Only way to clear it is to find the port that is locked in RTMT then go to UC and restart port.  Then it stops streaming traffic.  Where do I start with opening a ticket? ASA group, CM group, or the UC group?
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> See Graph of the issue on the ASA attached.
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> Thanks
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> Scott
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> <ASA Graph.doc>
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