[cisco-voip] MOH Beeping

[Kevin Dunn]

Sev3 SR 613458017 Udhay has been pretty helpful so far checking the
configuration.
the sniff files are associated with that case,m you should be able to see
them (otherwise I can add them in)

User experience:

I call my boss, he answers by pressing speaker button.
I place him on hold
He hears the "good.au" sound I enclosed for Peter to listen to

the sound is not unlike rapid repeated whistling...
I should note that when I use the handset I don't hear it, but when I
capture the packets it is still there, just not as loud

Kevin

On Tue, Feb 2, 2010 at 2:07 PM, Wes Sisk <wsisk at cisco.com> wrote:

> In the very abstract this sounds like call waiting tone.  Can you clarify
> exactly what the user is doing when "caller is placed on hold and the
> speaker is activated"?  What buttons is the user pressing to accomplish
> this?
>
> concurrent detailed CCM and SDL traces and a packet capture of all traffic
> to/from the phone could be used to isolate the source of this tone rather
> quickly.  You mention a TAC case, what is the number?
>
> /Wes
>
>
>
>
> On Tuesday, February 02, 2010 12:53:17 PM, Kevin Dunn
> <cheesevoice at gmail.com> <cheesevoice at gmail.com> wrote:
>
>   Okay I have a TAC case open and I have tried changing configuration
> settings, cables and hardware...
>
> CUCM 7.0.2.2000-5
> Fixed audio from XM radio (MOH-USB-AUDIO) card
>
> when a caller is placed on hold and the speaker is activated there is an
> audible (and quite annoying) beeping sound playing over the top of the audio
> file.
>
> It is not audible on the handset or headset.
>
> If I sniff the phone port and capture the audio file I can hear it.
>
> If I record the audio file with my laptop (plugging mic cord into lappy
> instead of MOH-USB) there is no beeping.
> In my mind that eliminates the XM radio and cables, I have changed out
> cables though, just in case.
>
> I changes out MOH-USB cards and that also did nothing to eliminate the
> issue.
>
> I have upgraded firmware on the phones and that wasn't it either.
> With the Sample Audio file (which is JAZZY) there is no beeping regardless
> of handset or speaker.
>
> Any suggestions?
>
> ------------------------------
>
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