[cisco-voip] MOH Beeping

[Wes Sisk]

In the very abstract this sounds like call waiting tone.  Can you 
clarify exactly what the user is doing when "caller is placed on hold 
and the speaker is activated"?  What buttons is the user pressing to 
accomplish this?

concurrent detailed CCM and SDL traces and a packet capture of all 
traffic to/from the phone could be used to isolate the source of this 
tone rather quickly.  You mention a TAC case, what is the number?

/Wes



On Tuesday, February 02, 2010 12:53:17 PM, Kevin Dunn 
<cheesevoice at gmail.com> wrote:
> Okay I have a TAC case open and I have tried changing configuration 
> settings, cables and hardware...
>  
> CUCM 7.0.2.2000-5
> Fixed audio from XM radio (MOH-USB-AUDIO) card
>  
> when a caller is placed on hold and the speaker is activated there is 
> an audible (and quite annoying) beeping sound playing over the top of 
> the audio file.
>  
> It is not audible on the handset or headset.
>  
> If I sniff the phone port and capture the audio file I can hear it.
>  
> If I record the audio file with my laptop (plugging mic cord into 
> lappy instead of MOH-USB) there is no beeping.
> In my mind that eliminates the XM radio and cables, I have changed out 
> cables though, just in case.
>  
> I changes out MOH-USB cards and that also did nothing to eliminate the 
> issue.
>  
> I have upgraded firmware on the phones and that wasn't it either.
> With the Sample Audio file (which is JAZZY) there is no beeping 
> regardless of handset or speaker.
>  
> Any suggestions?
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>
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