[cisco-voip] Unity Connection AA Question

Sandy Lee Sandy.Lee at dti.ulaval.ca
Wed Feb 3 14:24:31 EST 2010


Hi,

I need to have an AA on UC, the problem is that I have extension numbers matching the caller input from 1 to 8 and the actual greeting is like this:

"Welcome to University Laval, if you know the extension of the party you want to reach, please dial it now. For Human resources, press #1; For the Library pres #2, For the Students residences press #3. For the operator, press 0"

So in the caller input, how can I deal with my major services that have to be named and accessible through the main AA ?

I know I can do it with IPCC, which is how we are setup right now, but we have a problem that even Cisco TAC can't solve, so I want to move my AA on UC.

Thanks.

Sandy.
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