[cisco-voip] Unity Connection AA Question

[Sandy Lee]

Thanks for the info, I noticed it didn’t work, but I thought I was doing something wrong.

Sandy.

From: Dennis Heim [mailto:Dennis.Heim at cdw.com]
Sent: Wednesday, February 03, 2010 3:21 PM
To: Lelio Fulgenzi; Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity Connection AA Question

If you are using Unity 7.x, do not check the lock button as it doesn’t work. There is bug on this.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
www.berbee.com<http://www.berbee.com/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, February 03, 2010 3:16 PM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection AA Question

You can use options numbers even if they are the first digit of extensions. Simply do not lock that input number. Interdigit delay takes care of the rest.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)


----- Original Message -----
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: cisco-voip at puck.nether.net
Sent: Wednesday, February 3, 2010 2:24:31 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Unity Connection AA Question

Hi,

I need to have an AA on UC, the problem is that I have extension numbers matching the caller input from 1 to 8 and the actual greeting is like this:

“Welcome to University Laval, if you know the extension of the party you want to reach, please dial it now. For Human resources, press #1; For the Library pres #2, For the Students residences press #3. For the operator, press 0”

So in the caller input, how can I deal with my major services that have to be named and accessible through the main AA ?

I know I can do it with IPCC, which is how we are setup right now, but we have a problem that even Cisco TAC can’t solve, so I want to move my AA on UC.

Thanks.

Sandy.

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