[cisco-voip] Cisco Emergency Responder 7.1

[Jason Aarons (US)]

I have 5 ELINs/Translation mapped back a ERL.  

 

I went to  4 phones and called 911/PSAP which all worked fine.

 

When 911/PSAP calls back to ELIN it rings one of the other 7940 phones
that called.  The default should be a 180 min (CER Server Group) hold of
ELIN back to number that called via the CTI Route Point 913XXXXXXXXX.
How do I debug/troubleshoot this in CER? What log file do I look at in
CER on why/what ELIN mapping it used, etc?

 

I check the CERService logs and none of them seemed to show the
913XXXXXXXXXX callback occurred in the details (maybe I overlooked it?).




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