[cisco-voip] Cisco Emergency Responder 7.1

[Erick Bergquist]

I'm guessing you checked this, but the callback only goes to CER right
and the phone doesn't have that DN on it also?
Callback # goes busy after 180 seconds?

I'm not sure what CER logs to check offhand, but probably start with
q931 debugs off gateway and CCM/CTI traces from Call Manager to see if
call gets routed to CER server.
Report -> Call History in CER shows the extension, etc of phone that
called 911 correct?


On Sat, Feb 13, 2010 at 5:04 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> I have 5 ELINs/Translation mapped back a ERL.
>
>
>
> I went to  4 phones and called 911/PSAP which all worked fine.
>
>
>
> When 911/PSAP calls back to ELIN it rings one of the other 7940 phones that
> called.  The default should be a 180 min (CER Server Group) hold of ELIN
> back to number that called via the CTI Route Point 913XXXXXXXXX.  How do I
> debug/troubleshoot this in CER? What log file do I look at in CER on
> why/what ELIN mapping it used, etc?
>
>
>
> I check the CERService logs and none of them seemed to show the
> 913XXXXXXXXXX callback occurred in the details (maybe I overlooked it?).
>
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