[cisco-voip] Cisco Unified CCX - algorithm how callback agent is selected?

[Andris Zarins]

Hi,

 

We are using Cisco Unified Contact Center Express (7.1, with Cisco CUCM)
and would like to configure it the way that in case customer requests
callback, callback is handled by the same agent as original call, not by
any agent available. 

 

It would be nice if you could point me to some relevant documentation
or, even better - briefly explain how do I configure this?

 

 

 

Thanks in advance,

Andris

 

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