[cisco-voip] Cisco Phone Feature Parity and User Experience

[Ryan Ratliff]

First place I'd look is the callcenter application's documentation to see what SIP devices it supports.  In general later phone models are supported with Jtapi using SIP (jtapi support does not imply UCCX or UCCE support however) but there are some SIP devices that cannot be controlled with a jtapi application.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/7_0_1/jtdecti.html

-Ryan

On Feb 16, 2010, at 3:16 PM, Mike Lydick wrote:

Customer wants to do deploy end to end SIP in a callcenter. We have the SIP trunking in the works but i wanted some feed back on Cisco SIP phone features. This is for a UCM 6.1.4 loads. The last time we used the SIP loads it did not have all the features and the phone had a slower operational user experience. Is there full sccp parity in the 6.1.4 loads? Will the user experience vary with SIP? 


Best Regards,

Mike Lydick


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