[cisco-voip] Cisco Emergency Responder 7.1

[Jason Aarons (US)]

I couldn't figure out how to debug the ELIN to Extension mapping in CER
and it's logs.

 

But I did find the problem.  In CCMAdmin> Route Pattern > ELIN.911 near
middle I didn't  put a check in Use Calling Party's External Phone
Number Mask.

 

From: Jason Aarons (US) 
Sent: Saturday, February 13, 2010 5:34 PM
To: cisco-voip
Subject: Cisco Emergency Responder 7.1

 

I have 5 ELINs/Translation mapped back a ERL.  

 

I went to  4 phones and called 911/PSAP which all worked fine.

 

When 911/PSAP calls back to ELIN it rings one of the other 7940 phones
that called.  The default should be a 180 min (CER Server Group) hold of
ELIN back to number that called via the CTI Route Point 913XXXXXXXXX.
How do I debug/troubleshoot this in CER? What log file do I look at in
CER on why/what ELIN mapping it used, etc?

 

I check the CERService logs and none of them seemed to show the
913XXXXXXXXXX callback occurred in the details (maybe I overlooked it?).




-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100216/69069407/attachment.html>