[cisco-voip] operator directory app

[Bennie Grant]

Guys

As you know, I'm the "Arc Guy" on here - feel free to reach out to me directly if you'd any further info on anything....

(Scott, thanks for the comments on the support!)

Cheers

On Feb 17, 2010, at 3:58 PM, "Scott Voll" <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:

I second the Arc solution.  as I walked around CIPTUG, ARC was really the only full featured solution.  we have been using it for about 4 years now.  and wouldn't go back to anything less.

Like Craig said, you can very easily take CCx out of the mix.

only negative is that the yearly maintenance is a little high.

But the support has also been very good.

Scott

On Tue, Feb 16, 2010 at 8:48 AM, Craig Staffin <<mailto:craig at staffin.org>craig at staffin.org<mailto:craig at staffin.org>> wrote:
ARC is going to be your best solution.

It would actually allow you to take the call flow out of CCX and do everything in one itnerface.



On Tue, Feb 16, 2010 at 10:46 AM, Ed Leatherman <<mailto:ealeatherman at gmail.com>ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Curious if anyone has recommendations on an operator directory application.

We use CCX for the operator call treatment and ACD, but have a 3rd
party legacy app from the previous system for them to do directory
lookups. The problem we're having though is that the legacy app does
not integrate either with any directories and requires manual periodic
updates. It's also ancient and I think was written in FORTRAN or
something. Obviously no CTI integration to do automatic transfers.

Thinking of ARC as an obvious solution, but was wondering if there are
any other recommendations out there? I don't really need something
that handles the calls so much as a tool to do quick number look-ups
that can work well with an LDAP source for personnel information.

--
Ed Leatherman
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