[cisco-voip] operator directory app

[Scott Voll]

I second the Arc solution.  as I walked around CIPTUG, ARC was really the
only full featured solution.  we have been using it for about 4 years now.
 and wouldn't go back to anything less.

Like Craig said, you can very easily take CCx out of the mix.

only negative is that the yearly maintenance is a little high.

But the support has also been very good.

Scott

On Tue, Feb 16, 2010 at 8:48 AM, Craig Staffin <craig at staffin.org> wrote:

> ARC is going to be your best solution.
>
> It would actually allow you to take the call flow out of CCX and do
> everything in one itnerface.
>
>
>
> On Tue, Feb 16, 2010 at 10:46 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:
>
>> Curious if anyone has recommendations on an operator directory
>> application.
>>
>> We use CCX for the operator call treatment and ACD, but have a 3rd
>> party legacy app from the previous system for them to do directory
>> lookups. The problem we're having though is that the legacy app does
>> not integrate either with any directories and requires manual periodic
>> updates. It's also ancient and I think was written in FORTRAN or
>> something. Obviously no CTI integration to do automatic transfers.
>>
>> Thinking of ARC as an obvious solution, but was wondering if there are
>> any other recommendations out there? I don't really need something
>> that handles the calls so much as a tool to do quick number look-ups
>> that can work well with an LDAP source for personnel information.
>>
>> --
>> Ed Leatherman
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>>
>
>
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