[cisco-voip] operator directory app

[Fuermann, Jason]

Whoops!
Was re-reading Ed's earlier email and realized he was looking for an operator console, not a directory lookup auto attendant. Sorry about that.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Fuermann, Jason
Sent: Tuesday, February 16, 2010 11:16 AM
To: 'Craig Staffin'; Ed Leatherman
Cc: Cisco VOIP
Subject: Re: [cisco-voip] operator directory app

We're currently using Exchange, it's ok.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Craig Staffin
Sent: Tuesday, February 16, 2010 10:49 AM
To: Ed Leatherman
Cc: Cisco VOIP
Subject: Re: [cisco-voip] operator directory app

ARC is going to be your best solution.

It would actually allow you to take the call flow out of CCX and do everything in one itnerface.
On Tue, Feb 16, 2010 at 10:46 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Curious if anyone has recommendations on an operator directory application.

We use CCX for the operator call treatment and ACD, but have a 3rd
party legacy app from the previous system for them to do directory
lookups. The problem we're having though is that the legacy app does
not integrate either with any directories and requires manual periodic
updates. It's also ancient and I think was written in FORTRAN or
something. Obviously no CTI integration to do automatic transfers.

Thinking of ARC as an obvious solution, but was wondering if there are
any other recommendations out there? I don't really need something
that handles the calls so much as a tool to do quick number look-ups
that can work well with an LDAP source for personnel information.

--
Ed Leatherman
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