[cisco-voip] Agent Desktop Chat Service

[Micah Bennett]

We have recently divided our call center agents into a lot more specific
teams.

 

With that we have found that now the agents can only use the Cisco Agent
Desktop Chat service to reach other agents in their direct team instead
of all teams across the call center.

 

Is there any way to change this?

 

We use to have one big Customer Service team so they could see everyone.

 

Running IPCC4.05

Micah Bennett 
Telecommunications Admin 
Active Outdoors 



 

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