[cisco-voip] Agent Desktop Chat Service

[Tanner Ezell]

Nope, this isn't possible.

On Thu, Feb 18, 2010 at 11:31 AM, Micah Bennett <mbennett at als-xtn.com> wrote:
> We have recently divided our call center agents into a lot more specific
> teams.
>
>
>
> With that we have found that now the agents can only use the Cisco Agent
> Desktop Chat service to reach other agents in their direct team instead of
> all teams across the call center.
>
>
>
> Is there any way to change this?
>
>
>
> We use to have one big Customer Service team so they could see everyone.
>
>
>
> Running IPCC4.05
>
> Micah Bennett
> Telecommunications Admin
> Active Outdoors
>
>
>
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>
>



-- 
Regards,
Tanner Ezell