[cisco-voip] 7940 IP Phones

[Peter Slow]

Going back to what Jason and Ryan said, what are you trying to fix
with the reset?

-Pete

On Mon, Feb 22, 2010 at 4:05 PM, James Dust
<james.dust at charles-stanley.co.uk> wrote:
> Ok thanks for that, I will try it on the same LAN segment as the cluster.
>
>
> Regards
>
> James
>
> Consider the environment - Think before you print
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> ________________________________
> From: cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>
> To: Ryan Ratliff <rratliff at cisco.com>; Jason Aarons
> <jason.aarons at us.didata.com>
> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> Sent: Mon Feb 22 16:54:12 2010
> Subject: Re: [cisco-voip] 7940 IP Phones
>
> Is the phone at a remote site?  If so, you might want to place it on the
> same LAN as the CUCM cluster and try the factory reset again.  Not sure why,
> but my remote sites have trouble with factory resets when everything else
> works fine.
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
> Sent: Monday, February 22, 2010 10:48 AM
> To: Jason Aarons
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 7940 IP Phones
>
>
>
> Don't do the factory reset?  We get way more cases for recovering a phone
> after a factory reset was done than we do cases that require a factory reset
> to fix.
>
>
>
> -Ryan
>
>
>
> On Feb 22, 2010, at 11:10 AM, Jason Aarons (US) wrote:
>
> Cisco SmartNet RMA
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of James Dust
> Sent: Monday, February 22, 2010 11:01 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] 7940 IP Phones
>
>
>
> We have some 7940 phones that do not respond to a factory reset.
>
> Has anyone seen this before, and if so how did you get around it?
>
> Regards
>
> James Dust
> Team Leader
> ICT Network Infrastructure & Communications Department
> Charles Stanley & Co Ltd
> Tel: 020 7149 6314
> Mob: 07989 491136
> mailto: james.dust at charles-stanley.co.uk
>
> Consider the environment - Think before you print
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>
>
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