[cisco-voip] 7940 IP Phones

[James Dust]

Ok thanks for that, I will try it on the same LAN segment as the cluster.


Regards 

James


Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. 

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/

________________________________

From: cisco-voip-bounces at puck.nether.net <cisco-voip-bounces at puck.nether.net> 
To: Ryan Ratliff <rratliff at cisco.com>; Jason Aarons <jason.aarons at us.didata.com> 
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net> 
Sent: Mon Feb 22 16:54:12 2010
Subject: Re: [cisco-voip] 7940 IP Phones 



Is the phone at a remote site?  If so, you might want to place it on the same LAN as the CUCM cluster and try the factory reset again.  Not sure why, but my remote sites have trouble with factory resets when everything else works fine.

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Monday, February 22, 2010 10:48 AM
To: Jason Aarons
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7940 IP Phones

 

Don't do the factory reset?  We get way more cases for recovering a phone after a factory reset was done than we do cases that require a factory reset to fix.

 

-Ryan

 

On Feb 22, 2010, at 11:10 AM, Jason Aarons (US) wrote:





Cisco SmartNet RMA

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Dust
Sent: Monday, February 22, 2010 11:01 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7940 IP Phones

 

We have some 7940 phones that do not respond to a factory reset.

Has anyone seen this before, and if so how did you get around it?

Regards

James Dust
Team Leader
ICT Network Infrastructure & Communications Department
Charles Stanley & Co Ltd
Tel: 020 7149 6314
Mob: 07989 491136
mailto: james.dust at charles-stanley.co.uk <mailto:james.dust at charles-stanley.co.uk> 


Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this. 

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/ <http://www.charles-stanley.co.uk/contact-us/disclosure/> 

 

________________________________

 

Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100222/0ab312f2/attachment.html>