[cisco-voip] 7940 IP Phones

[Munoz, Jeff]

Is the phone at a remote site?  If so, you might want to place it on the same LAN as the CUCM cluster and try the factory reset again.  Not sure why, but my remote sites have trouble with factory resets when everything else works fine.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Monday, February 22, 2010 10:48 AM
To: Jason Aarons
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7940 IP Phones

Don't do the factory reset?  We get way more cases for recovering a phone after a factory reset was done than we do cases that require a factory reset to fix.

-Ryan

On Feb 22, 2010, at 11:10 AM, Jason Aarons (US) wrote:


Cisco SmartNet RMA

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Dust
Sent: Monday, February 22, 2010 11:01 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] 7940 IP Phones


We have some 7940 phones that do not respond to a factory reset.

Has anyone seen this before, and if so how did you get around it?

Regards

James Dust
Team Leader
ICT Network Infrastructure & Communications Department
Charles Stanley & Co Ltd
Tel: 020 7149 6314
Mob: 07989 491136
mailto: james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>

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