[cisco-voip] 911 Calls

[Scott Voll]

we upload all CDRs to our SFTP server (linux) and run it through a process
every minute to send an email out that includes the extension calling / data
time / and duration.  works well, but it's after the fact, not real time.

Scott

On Wed, Feb 24, 2010 at 3:44 PM, H, Tim <TimH at trstone.com> wrote:

>  What report would I run in CDR?  I went through that but was unsuccessful
> in finding the info I need.
>
> Thanks,
> Tim
>  ------------------------------
> *From:* Lelio Fulgenzi [lelio at uoguelph.ca]
> *Sent:* Wednesday, February 24, 2010 5:57 PM
> *To:* H, Tim
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 Calls
>
>   we configured our 911 route pattern to not be urgent, then added a
> 911[0-9] route pattern that is denied. this gives them 10 or so seconds to
> hang up, but also adds a delay. this also prevents 1010 dialing which as a
> nice side-affect. ;)
>
> 9.911 calls go out as normal.
>
> CDRs will tell you when a 911 call was placed but only after they have hung
> up and the call is completed.
>
> you will need a third party app to trigger when 911 calls have been placed.
> we use Cistera. but they do more than just that. Radianta has a neat
> solution.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Tim H" <TimH at trstone.com>
> To: cisco-voip at puck.nether.net
> Sent: Wednesday, February 24, 2010 5:53:58 PM GMT -05:00 US/Canada Eastern
> Subject: [cisco-voip] 911 Calls
>
> All,
>
> Lately we've been seeing more and more 911 calls go out of our building by
> "accident."  None of our route patterns have changed lately.  I'm not sure
> why this could be happening.  A couple of questions.
>
> 1. Is there a good way to prevent this from happening? Is anyone else doing
> anything special to prevent this?
> 2. I'm trying to find a way to report on the 911 calls and am unable to
> find a report that will accommodate my needs.  Does anyone know of reports
> to run for this?
>
> Thanks,
> Tim
>
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