[cisco-voip] 911 Calls

[Scott Voll]

CDR--> Search --> Gateway

Then I select the Gateway and the time and Date.  Can get a little tedious,
and you have to remember the UTC time vs your normal time.

Scott

On Thu, Feb 25, 2010 at 7:47 AM, H, Tim <TimH at trstone.com> wrote:

>  Yea, I think I’ll use UCCX instead.  It’s HA and is rarely down for
> anything, otherwise our business stops!
>
>
>
> On another note, I’ve been looking frantically through my CDR reports and I
> cannot find anywhere where 911 calls originated from our system.  Am I
> missing something here?  Does anyone have any direction as to what report I
> should run and sort by?
>
>
>
> I’m skeptical that someone else out there is masking 911 calls with our
> numbers.
>
>
>
> Any help is appreciated.
>
>
>
> Thanks,
>
>
>
> *Tim ***
>
>
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* Thursday, February 25, 2010 10:30 AM
> *To:* H, Tim
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 Calls
>
>
>
> whatever your final solution make sure to document and share the dependence
> among your organization.  In working with support teams I experience first
> hand that most customers think nothing of rebooting voicemail servers in the
> middle of the day.  If you finalize on using Unity that would result in a
> 911 outage.
>
> We frequently see tremendous dissatisfaction caused by differing service
> level agreements or service level expectations between services and the
> products or components delivering those services.
>
> /wes
>
> On Thursday, February 25, 2010 9:17:26 AM, H, Tim <TimH at trstone.com><TimH at trstone.com>wrote:
>
>  Yea, I sent it to HR and letting them sort it out J  All very good ideas
> though.  Appreciate the feedback.
>
>
>
> Instead of using the complicated Unity solution, think I’ll leverage our
> UCCX environment. Think it will be much easier.
>
>
>
> Thanks again!
>
> Tim
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *Lelio Fulgenzi
> *Sent:* Thursday, February 25, 2010 9:05 AM
> *To:* Wes Sisk
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 Calls
>
>
>
> Agreed. I would also add that you should get executive approval as well
> from someone in your organization who fully understands the ramifications of
> what has been done.
>
> In our instance, we had our Campus Community Police request/approve the
> changes.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Wes Sisk" <wsisk at cisco.com> <wsisk at cisco.com>
> To: "Steve Sarrick" <ssarrick at drsllc.net> <ssarrick at drsllc.net>
> Cc: cisco-voip at puck.nether.net
> Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] 911 Calls
>
> very creative solutions.  please consider checking with your local laws as
> well.  some areas have laws that specifically prevent 911 intercept and
> require it route immediately out to emergency services.
>
> /wes
>
> On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick
> <ssarrick at drsllc.net> <ssarrick at drsllc.net> wrote:
>
>
>  We route to Unity first playing a message that says “you have dialed 911,
> if this is an emergency stay on the line, otherwise hang up”.  There are
> blogs out there how to do it, I can find it for you if you want to go this
> route.  9911 goes out normal.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
> *On Behalf Of *H, Tim
> *Sent:* Wednesday, February 24, 2010 5:54 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] 911 Calls
>
>
>
> All,
>
>
>
> Lately we've been seeing more and more 911 calls go out of our building by
> "accident."  None of our route patterns have changed lately.  I'm not sure
> why this could be happening.  A couple of questions.
>
>
>
> 1. Is there a good way to prevent this from happening? Is anyone else doing
> anything special to prevent this?
>
> 2. I'm trying to find a way to report on the 911 calls and am unable to
> find a report that will accommodate my needs.  Does anyone know of reports
> to run for this?
>
>
>
> Thanks,
>
> Tim
>
>
>
>
>
> ------------------------------
>
>
>
>
>
>
>
> _______________________________________________
>
> cisco-voip mailing list
>
> cisco-voip at puck.nether.net
>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> _______________________________________________ cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> ------------------------------
>
>
>
> _______________________________________________
>
> cisco-voip mailing list
>
> cisco-voip at puck.nether.net
>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100225/96762064/attachment.html>