[cisco-voip] 911 Calls

Thu Feb 25 13:50:32 EST 2010

That is possible.  All CDR's may not be logged.  By default:

CDR Logs calls with 0 duration is set to false.  This means that calls 
that do not connect or calls that disconnect for normal reasons such as 
a user hanging up will not be logged into CDR.  Any call that 
disconnects with an abnormal cause code will be logged.  Keep in mind it 
is 'connect' in CM's visibility.  On ISDN/PRI trunks CM has visibility 
into answer supervision.  On analog trunks CM does not have any 
visibility into answer supervision.

If a user dials 911 and hangs up before answer or immediately after 
answer then the call will not be logged in CDR.  The only ways to 
identify that call are (1) set the above parameter to true (2) review CM 
SDI or SDL traces from the time of the incident.

/Wes

On Thursday, February 25, 2010 10:47:54 AM, H, Tim <TimH at trstone.com> wrote:
>
> Yea, I think I’ll use UCCX instead.  It’s HA and is rarely down for 
> anything, otherwise our business stops!
>
>  
>
> On another note, I’ve been looking frantically through my CDR reports 
> and I cannot find anywhere where 911 calls originated from our 
> system.  Am I missing something here?  Does anyone have any direction 
> as to what report I should run and sort by?
>
>  
>
> I’m skeptical that someone else out there is masking 911 calls with 
> our numbers.
>
>  
>
> Any help is appreciated.
>
>  
>
> Thanks,
>
>  
>
> *Tim *//
>
>  
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* Thursday, February 25, 2010 10:30 AM
> *To:* H, Tim
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 Calls
>
>  
>
> whatever your final solution make sure to document and share the 
> dependence among your organization.  In working with support teams I 
> experience first hand that most customers think nothing of rebooting 
> voicemail servers in the middle of the day.  If you finalize on using 
> Unity that would result in a 911 outage.
>
> We frequently see tremendous dissatisfaction caused by differing 
> service level agreements or service level expectations between 
> services and the products or components delivering those services. 
>
> /wes
>
> On Thursday, February 25, 2010 9:17:26 AM, H, Tim <TimH at trstone.com> 
> <mailto:TimH at trstone.com> wrote:
>
> Yea, I sent it to HR and letting them sort it out J  All very good 
> ideas though.  Appreciate the feedback.
>
>  
>
> Instead of using the complicated Unity solution, think I’ll leverage 
> our UCCX environment. Think it will be much easier.
>
>  
>
> Thanks again!
>
> Tim
>
> *From:* cisco-voip-bounces at puck.nether.net 
> <mailto:cisco-voip-bounces at puck.nether.net> 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Thursday, February 25, 2010 9:05 AM
> *To:* Wes Sisk
> *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] 911 Calls
>
>  
>
> Agreed. I would also add that you should get executive approval as 
> well from someone in your organization who fully understands the 
> ramifications of what has been done.
>
> In our instance, we had our Campus Community Police request/approve 
> the changes.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Wes Sisk" <wsisk at cisco.com> <mailto:wsisk at cisco.com>
> To: "Steve Sarrick" <ssarrick at drsllc.net> <mailto:ssarrick at drsllc.net>
> Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] 911 Calls
>
> very creative solutions.  please consider checking with your local 
> laws as well.  some areas have laws that specifically prevent 911 
> intercept and require it route immediately out to emergency services.
>
> /wes
>
> On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick 
> <ssarrick at drsllc.net> <mailto:ssarrick at drsllc.net> wrote:
>
>
> We route to Unity first playing a message that says “you have dialed 
> 911, if this is an emergency stay on the line, otherwise hang up”.  
> There are blogs out there how to do it, I can find it for you if you 
> want to go this route.  9911 goes out normal.
>
>  
>
> *From:* cisco-voip-bounces at puck.nether.net 
> <mailto:cisco-voip-bounces at puck.nether.net> 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *H, Tim
> *Sent:* Wednesday, February 24, 2010 5:54 PM
> *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] 911 Calls
>
>  
>
> All,
>
>  
>
> Lately we've been seeing more and more 911 calls go out of our 
> building by "accident."  None of our route patterns have changed 
> lately.  I'm not sure why this could be happening.  A couple of questions.
>
>  
>
> 1. Is there a good way to prevent this from happening? Is anyone else 
> doing anything special to prevent this?
>
> 2. I'm trying to find a way to report on the 911 calls and am unable 
> to find a report that will accommodate my needs.  Does anyone know of 
> reports to run for this?
>
>  
>
> Thanks,
>
> Tim
>
>  
>  
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