[cisco-voip] Get Digit Step not working correctly?

Thu Feb 25 11:34:17 EST 2010

That's because I'm awesome like that ;)

On Thu, Feb 25, 2010 at 11:31 AM, Matthew Loraditch
<MLoraditch at heliontechnologies.com> wrote:
> Yes that makes sense and looks a h*** of a lot easier than what I was looking at from netpro
>
>
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
> -----Original Message-----
> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
> Sent: Thursday, February 25, 2010 11:29 AM
> To: Mathew Miller
> Cc: Matthew Loraditch; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>
> Ahh, I understand. You could try something like this:
>
> int MaxTicketLength = 6 /* make this a parameter for easy changing */ String digits = ""
>
> CollectDigits:
>   if (digits.length() >= MaxTicketLength)
>       True:
>            Goto DigitHandling
>        False:
>            digits = digits + Get Digit Step (P[], collect 1 digit, timeout = 4 seconds) /* change timeout to whatever you want */
>                  Success:
>                      Goto CollectDigits
>                   Timeout:
>                       Goto DigitHandling /* we assume it timed out because they stopped inputting digits */
> DigitHandling:
>    /* do stuff */
>
> On Thu, Feb 25, 2010 at 11:21 AM, Mathew Miller <miller.mathew at gmail.com> wrote:
>> Get digit step has a field called something like expected digits. If
>> it is set to 5 for example and you only type in 4 digits it will ignore the input.
>> On Feb 25, 2010, at 11:14 AM, Tanner Ezell wrote:
>>
>> Sorry, I must be confused.
>> If you are not handling them based on their length, why are you
>> checking for their length?
>>
>> On Thu, Feb 25, 2010 at 11:09 AM, Matthew Loraditch
>> <MLoraditch at heliontechnologies.com> wrote:
>>>
>>> I am not handling them based on their length but now that my boss has
>>> requested that I add an additional single digit option (I only had 1
>>> before and it went to the same as my timeout so I never knew it was
>>> broken I also did not write the original script)  and my ticket
>>> number length is going to be increasing soon I will need the script
>>> to understand inputs of various length.
>>>
>>>
>>>
>>> Hopefully I answered what you are asking?
>>>
>>>
>>>
>>> Matthew Loraditch, CCNA
>>> 1965 Greenspring Drive
>>>
>>> Timonium, MD 21093
>>> support at heliontechnologies.com
>>> (p) (410) 252-8830
>>> (F) (443) 541-1593
>>>
>>> Visit us at www.heliontechnologies.com Support Issue? Email
>>> support at heliontechnologies.com for fast assistance!
>>>
>>>
>>>
>>> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
>>> Sent: Thursday, February 25, 2010 10:32 AM
>>> To: Matthew Loraditch
>>> Cc: Robben, John; cisco-voip at puck.nether.net
>>> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>>>
>>>
>>>
>>> Curious,
>>>
>>>
>>>
>>> How are you handling them based on their length and why are you
>>> handling them like that?
>>>
>>> On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch
>>> <MLoraditch at heliontechnologies.com> wrote:
>>>
>>> Thanks, it appears that if I set my length for the get digit to 5 it
>>> only collects the digits to memory if there are 5.
>>>
>>> In searching the netpro forums it appears people have to had to
>>> create successive get digit steps and then concantenate the digits to
>>> deal with situations like this.
>>>
>>> https://supportforums.cisco.com/message/345208#345208 They are
>>> referring CUE scripting but it's same basic principles AFAIK
>>>
>>> I guess I'm going to have to figure that out since my ticket system
>>> is going roll over to 100000 and 6 digit ticket numbers soon
>>>
>>>
>>>
>>> <image001.jpg>
>>>
>>> Matthew Loraditch, CCNA
>>> 1965 Greenspring Drive
>>>
>>> Timonium, MD 21093
>>> support at heliontechnologies.com
>>> (p) (410) 252-8830
>>> (F) (443) 541-1593
>>>
>>> Visit us at www.heliontechnologies.com Support Issue? Email
>>> support at heliontechnologies.com for fast assistance!
>>>
>>>
>>>
>>> From: Robben, John [mailto:JRobben at naic.org]
>>> Sent: Thursday, February 25, 2010 10:11 AM
>>> To: Matthew Loraditch
>>> Subject: RE: [cisco-voip] Get Digit Step not working correctly?
>>>
>>>
>>>
>>> <image002.jpg>
>>>
>>>
>>> ________________________________
>>>
>>> From: cisco-voip-bounces at puck.nether.net
>>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew
>>> Loraditch
>>> Sent: Thursday, February 25, 2010 8:27 AM
>>> To: cisco-voip at puck.nether.net
>>> Subject: [cisco-voip] Get Digit Step not working correctly?
>>>
>>> I am using a get digit step as a menu since I need to take variable
>>> length input. Users can pick an option or enter a ticket number (up
>>> to 5 digits), the single digit options are not working. I am using
>>> nested Ifs to handle the single digits.
>>>
>>> My comparison is If TicketNum == "1" and so on for other options
>>>
>>> Is that correct?
>>>
>>> When I do a reactive debug and enter either of my single digits
>>> instead of going to those options I go to the timeout option.
>>>
>>> Has anyone else seen this? What could I be missing?
>>>
>>> Thanks!
>>>
>>>
>>>
>>>
>>> Matthew Loraditch, CCNA
>>> 1965 Greenspring Drive
>>>
>>> Timonium, MD 21093
>>> support at heliontechnologies.com
>>> (p) (410) 252-8830
>>> (F) (443) 541-1593
>>>
>>> Visit us at www.heliontechnologies.com Support Issue? Email
>>> support at heliontechnologies.com for fast assistance!
>>>
>>>
>>> ________________________________
>>>
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>>>
>>> --
>>> Regards,
>>> Tanner Ezell
>>
>>
>> --
>> Regards,
>> Tanner Ezell
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
>
> --
> Regards,
> Tanner Ezell
>


-- 
Regards,
Tanner Ezell