[cisco-voip] Get Digit Step not working correctly?

[Matthew Loraditch]

Yes that makes sense and looks a h*** of a lot easier than what I was looking at from netpro


Matthew Loraditch, CCNA
1965 Greenspring Drive
Timonium, MD 21093 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance!


-----Original Message-----
From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Thursday, February 25, 2010 11:29 AM
To: Mathew Miller
Cc: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Get Digit Step not working correctly?

Ahh, I understand. You could try something like this:

int MaxTicketLength = 6 /* make this a parameter for easy changing */ String digits = ""

CollectDigits:
   if (digits.length() >= MaxTicketLength)
       True:
            Goto DigitHandling
        False:
            digits = digits + Get Digit Step (P[], collect 1 digit, timeout = 4 seconds) /* change timeout to whatever you want */
                  Success:
                      Goto CollectDigits
                   Timeout:
                       Goto DigitHandling /* we assume it timed out because they stopped inputting digits */
DigitHandling:
    /* do stuff */

On Thu, Feb 25, 2010 at 11:21 AM, Mathew Miller <miller.mathew at gmail.com> wrote:
> Get digit step has a field called something like expected digits. If 
> it is set to 5 for example and you only type in 4 digits it will ignore the input.
> On Feb 25, 2010, at 11:14 AM, Tanner Ezell wrote:
>
> Sorry, I must be confused.
> If you are not handling them based on their length, why are you 
> checking for their length?
>
> On Thu, Feb 25, 2010 at 11:09 AM, Matthew Loraditch 
> <MLoraditch at heliontechnologies.com> wrote:
>>
>> I am not handling them based on their length but now that my boss has 
>> requested that I add an additional single digit option (I only had 1 
>> before and it went to the same as my timeout so I never knew it was 
>> broken I also did not write the original script)  and my ticket 
>> number length is going to be increasing soon I will need the script 
>> to understand inputs of various length.
>>
>>
>>
>> Hopefully I answered what you are asking?
>>
>>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com Support Issue? Email 
>> support at heliontechnologies.com for fast assistance!
>>
>>
>>
>> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
>> Sent: Thursday, February 25, 2010 10:32 AM
>> To: Matthew Loraditch
>> Cc: Robben, John; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>>
>>
>>
>> Curious,
>>
>>
>>
>> How are you handling them based on their length and why are you 
>> handling them like that?
>>
>> On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch 
>> <MLoraditch at heliontechnologies.com> wrote:
>>
>> Thanks, it appears that if I set my length for the get digit to 5 it 
>> only collects the digits to memory if there are 5.
>>
>> In searching the netpro forums it appears people have to had to 
>> create successive get digit steps and then concantenate the digits to 
>> deal with situations like this.
>>
>> https://supportforums.cisco.com/message/345208#345208 They are 
>> referring CUE scripting but it's same basic principles AFAIK
>>
>> I guess I'm going to have to figure that out since my ticket system 
>> is going roll over to 100000 and 6 digit ticket numbers soon
>>
>>
>>
>> <image001.jpg>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com Support Issue? Email 
>> support at heliontechnologies.com for fast assistance!
>>
>>
>>
>> From: Robben, John [mailto:JRobben at naic.org]
>> Sent: Thursday, February 25, 2010 10:11 AM
>> To: Matthew Loraditch
>> Subject: RE: [cisco-voip] Get Digit Step not working correctly?
>>
>>
>>
>> <image002.jpg>
>>
>>
>> ________________________________
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew 
>> Loraditch
>> Sent: Thursday, February 25, 2010 8:27 AM
>> To: cisco-voip at puck.nether.net
>> Subject: [cisco-voip] Get Digit Step not working correctly?
>>
>> I am using a get digit step as a menu since I need to take variable 
>> length input. Users can pick an option or enter a ticket number (up 
>> to 5 digits), the single digit options are not working. I am using 
>> nested Ifs to handle the single digits.
>>
>> My comparison is If TicketNum == "1" and so on for other options
>>
>> Is that correct?
>>
>> When I do a reactive debug and enter either of my single digits 
>> instead of going to those options I go to the timeout option.
>>
>> Has anyone else seen this? What could I be missing?
>>
>> Thanks!
>>
>>
>>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com Support Issue? Email 
>> support at heliontechnologies.com for fast assistance!
>>
>>
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>>
>> --
>> Regards,
>> Tanner Ezell
>
>
> --
> Regards,
> Tanner Ezell
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>



--
Regards,
Tanner Ezell