[cisco-voip] Get Digit Step not working correctly?

[Tanner Ezell]

Ahh, I understand. You could try something like this:

int MaxTicketLength = 6 /* make this a parameter for easy changing */
String digits = ""

CollectDigits:
   if (digits.length() >= MaxTicketLength)
       True:
            Goto DigitHandling
        False:
            digits = digits + Get Digit Step (P[], collect 1 digit,
timeout = 4 seconds) /* change timeout to whatever you want */
                  Success:
                      Goto CollectDigits
                   Timeout:
                       Goto DigitHandling /* we assume it timed out
because they stopped inputting digits */
DigitHandling:
    /* do stuff */

On Thu, Feb 25, 2010 at 11:21 AM, Mathew Miller <miller.mathew at gmail.com> wrote:
> Get digit step has a field called something like expected digits. If it is
> set to 5 for example and you only type in 4 digits it will ignore the input.
> On Feb 25, 2010, at 11:14 AM, Tanner Ezell wrote:
>
> Sorry, I must be confused.
> If you are not handling them based on their length, why are you checking for
> their length?
>
> On Thu, Feb 25, 2010 at 11:09 AM, Matthew Loraditch
> <MLoraditch at heliontechnologies.com> wrote:
>>
>> I am not handling them based on their length but now that my boss has
>> requested that I add an additional single digit option (I only had 1 before
>> and it went to the same as my timeout so I never knew it was broken I also
>> did not write the original script)  and my ticket number length is going to
>> be increasing soon I will need the script to understand inputs of various
>> length.
>>
>>
>>
>> Hopefully I answered what you are asking?
>>
>>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com
>> Support Issue? Email support at heliontechnologies.com for fast assistance!
>>
>>
>>
>> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
>> Sent: Thursday, February 25, 2010 10:32 AM
>> To: Matthew Loraditch
>> Cc: Robben, John; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>>
>>
>>
>> Curious,
>>
>>
>>
>> How are you handling them based on their length and why are you handling
>> them like that?
>>
>> On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch
>> <MLoraditch at heliontechnologies.com> wrote:
>>
>> Thanks, it appears that if I set my length for the get digit to 5 it only
>> collects the digits to memory if there are 5.
>>
>> In searching the netpro forums it appears people have to had to create
>> successive get digit steps and then concantenate the digits to deal with
>> situations like this.
>>
>> https://supportforums.cisco.com/message/345208#345208 They are referring
>> CUE scripting but it’s same basic principles AFAIK
>>
>> I guess I’m going to have to figure that out since my ticket system is
>> going roll over to 100000 and 6 digit ticket numbers soon
>>
>>
>>
>> <image001.jpg>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com
>> Support Issue? Email support at heliontechnologies.com for fast assistance!
>>
>>
>>
>> From: Robben, John [mailto:JRobben at naic.org]
>> Sent: Thursday, February 25, 2010 10:11 AM
>> To: Matthew Loraditch
>> Subject: RE: [cisco-voip] Get Digit Step not working correctly?
>>
>>
>>
>> <image002.jpg>
>>
>>
>> ________________________________
>>
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
>> Sent: Thursday, February 25, 2010 8:27 AM
>> To: cisco-voip at puck.nether.net
>> Subject: [cisco-voip] Get Digit Step not working correctly?
>>
>> I am using a get digit step as a menu since I need to take variable length
>> input. Users can pick an option or enter a ticket number (up to 5 digits),
>> the single digit options are not working. I am using nested Ifs to handle
>> the single digits.
>>
>> My comparison is If TicketNum == “1” and so on for other options
>>
>> Is that correct?
>>
>> When I do a reactive debug and enter either of my single digits instead of
>> going to those options I go to the timeout option.
>>
>> Has anyone else seen this? What could I be missing?
>>
>> Thanks!
>>
>>
>>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>>
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com
>> Support Issue? Email support at heliontechnologies.com for fast assistance!
>>
>>
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>>
>> --
>> Regards,
>> Tanner Ezell
>
>
> --
> Regards,
> Tanner Ezell
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>



-- 
Regards,
Tanner Ezell