[cisco-voip] Get Digit Step not working correctly?

[Mathew Miller]

Get digit step has a field called something like expected digits. If it is set to 5 for example and you only type in 4 digits it will ignore the input.

On Feb 25, 2010, at 11:14 AM, Tanner Ezell wrote:

> Sorry, I must be confused.
> 
> If you are not handling them based on their length, why are you checking for their length?
> 
> On Thu, Feb 25, 2010 at 11:09 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
> I am not handling them based on their length but now that my boss has requested that I add an additional single digit option (I only had 1 before and it went to the same as my timeout so I never knew it was broken I also did not write the original script)  and my ticket number length is going to be increasing soon I will need the script to understand inputs of various length.
> 
>  
> Hopefully I answered what you are asking?
> 
>  
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
> 
> Timonium, MD 21093 
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
> 
> Visit us at www.heliontechnologies.com 
> Support Issue? Email support at heliontechnologies.com for fast assistance!
> 
>  
> From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
> Sent: Thursday, February 25, 2010 10:32 AM
> To: Matthew Loraditch
> Cc: Robben, John; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
> 
>  
> Curious,
> 
>  
> How are you handling them based on their length and why are you handling them like that?
> 
> On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
> 
> Thanks, it appears that if I set my length for the get digit to 5 it only collects the digits to memory if there are 5.
> 
> In searching the netpro forums it appears people have to had to create successive get digit steps and then concantenate the digits to deal with situations like this.
> 
> https://supportforums.cisco.com/message/345208#345208 They are referring CUE scripting but it’s same basic principles AFAIK
> 
> I guess I’m going to have to figure that out since my ticket system is going roll over to 100000 and 6 digit ticket numbers soon
> 
>  
> <image001.jpg>
> 
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
> 
> Timonium, MD 21093 
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
> 
> Visit us at www.heliontechnologies.com 
> Support Issue? Email support at heliontechnologies.com for fast assistance!
> 
>  
> From: Robben, John [mailto:JRobben at naic.org] 
> Sent: Thursday, February 25, 2010 10:11 AM
> To: Matthew Loraditch
> Subject: RE: [cisco-voip] Get Digit Step not working correctly?
> 
>  
> <image002.jpg>
> 
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
> Sent: Thursday, February 25, 2010 8:27 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Get Digit Step not working correctly?
> 
> I am using a get digit step as a menu since I need to take variable length input. Users can pick an option or enter a ticket number (up to 5 digits), the single digit options are not working. I am using nested Ifs to handle the single digits.
> 
> My comparison is If TicketNum == “1” and so on for other options
> 
> Is that correct?
> 
> When I do a reactive debug and enter either of my single digits instead of going to those options I go to the timeout option.
> 
> Has anyone else seen this? What could I be missing?
> 
> Thanks!
> 
>  
>  
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
> 
> Timonium, MD 21093 
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
> 
> Visit us at www.heliontechnologies.com 
> Support Issue? Email support at heliontechnologies.com for fast assistance!
> 
>  
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> 
> 
> 
> -- 
> Regards,
> Tanner Ezell
> 
> 
> 
> 
> -- 
> Regards,
> Tanner Ezell
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