[cisco-voip] Get Digit Step not working correctly?

[Tanner Ezell]

Sorry, I must be confused.

If you are not handling them based on their length, why are you checking for
their length?

On Thu, Feb 25, 2010 at 11:09 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> I am not handling them based on their length but now that my boss has
> requested that I add an additional single digit option (I only had 1 before
> and it went to the same as my timeout so I never knew it was broken I also
> did not write the original script)  and my ticket number length is going to
> be increasing soon I will need the script to understand inputs of various
> length.
>
>
>
> Hopefully I answered what you are asking?
>
>
>
> *Matthew Loraditch, CCNA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Thursday, February 25, 2010 10:32 AM
> *To:* Matthew Loraditch
> *Cc:* Robben, John; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Get Digit Step not working correctly?
>
>
>
> Curious,
>
>
>
> How are you handling them based on their length and why are you handling
> them like that?
>
> On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> Thanks, it appears that if I set my length for the get digit to 5 it only
> collects the digits to memory if there are 5.
>
> In searching the netpro forums it appears people have to had to create
> successive get digit steps and then concantenate the digits to deal with
> situations like this.
>
> https://supportforums.cisco.com/message/345208#345208 They are referring
> CUE scripting but it’s same basic principles AFAIK
>
> I guess I’m going to have to figure that out since my ticket system is
> going roll over to 100000 and 6 digit ticket numbers soon
>
>
>
> [image: Description: cid:image001.jpg at 01C95158.4441E1B0]
>
> *Matthew Loraditch, CCNA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* Robben, John [mailto:JRobben at naic.org]
> *Sent:* Thursday, February 25, 2010 10:11 AM
> *To:* Matthew Loraditch
> *Subject:* RE: [cisco-voip] Get Digit Step not working correctly?
>
>
>
>
> ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Matthew Loraditch
> *Sent:* Thursday, February 25, 2010 8:27 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Get Digit Step not working correctly?
>
> I am using a get digit step as a menu since I need to take variable length
> input. Users can pick an option or enter a ticket number (up to 5 digits),
> the single digit options are not working. I am using nested Ifs to handle
> the single digits.
>
> My comparison is If TicketNum == “1” and so on for other options
>
> Is that correct?
>
> When I do a reactive debug and enter either of my single digits instead of
> going to those options I go to the timeout option.
>
> Has anyone else seen this? What could I be missing?
>
> Thanks!
>
>
>
>
>
> *Matthew Loraditch, CCNA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
> ------------------------------
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>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell
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