[cisco-voip] Get Digit Step not working correctly?

[Matthew Loraditch]

I am not handling them based on their length but now that my boss has requested that I add an additional single digit option (I only had 1 before and it went to the same as my timeout so I never knew it was broken I also did not write the original script)  and my ticket number length is going to be increasing soon I will need the script to understand inputs of various length.

Hopefully I answered what you are asking?

Matthew Loraditch, CCNA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
Sent: Thursday, February 25, 2010 10:32 AM
To: Matthew Loraditch
Cc: Robben, John; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Get Digit Step not working correctly?

Curious,

How are you handling them based on their length and why are you handling them like that?
On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Thanks, it appears that if I set my length for the get digit to 5 it only collects the digits to memory if there are 5.
In searching the netpro forums it appears people have to had to create successive get digit steps and then concantenate the digits to deal with situations like this.
https://supportforums.cisco.com/message/345208#345208 They are referring CUE scripting but it's same basic principles AFAIK
I guess I'm going to have to figure that out since my ticket system is going roll over to 100000 and 6 digit ticket numbers soon

[cid:image001.jpg at 01CAB606.D0EC5A50]
Matthew Loraditch, CCNA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Robben, John [mailto:JRobben at naic.org<mailto:JRobben at naic.org>]
Sent: Thursday, February 25, 2010 10:11 AM
To: Matthew Loraditch
Subject: RE: [cisco-voip] Get Digit Step not working correctly?

[cid:image002.jpg at 01CAB606.D0EC5A50]

________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Matthew Loraditch
Sent: Thursday, February 25, 2010 8:27 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Get Digit Step not working correctly?
I am using a get digit step as a menu since I need to take variable length input. Users can pick an option or enter a ticket number (up to 5 digits), the single digit options are not working. I am using nested Ifs to handle the single digits.
My comparison is If TicketNum == "1" and so on for other options
Is that correct?
When I do a reactive debug and enter either of my single digits instead of going to those options I go to the timeout option.
Has anyone else seen this? What could I be missing?
Thanks!


Matthew Loraditch, CCNA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

________________________________

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--
Regards,
Tanner Ezell
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