[cisco-voip] 911 Calls

[Scott Voll]

nicely done.

I will have to look into that and the legal issues they may come with it.

Scott

On Thu, Feb 25, 2010 at 1:02 PM, Michael Thompson <mthompson729 at gmail.com>wrote:

> the way we have chosen to do it is to use the new 'call queue' built within
> auto attendant in UCM 7.  you can set a queue depth.  since nobody is logged
> in as the '911' user, it will queue the call for 8 seconds while it plays a
> special music on hold message (recording saying that you've dialed 911, if
> this is an emergency, please stay on the line).
>
> works pretty solid.
>
> On Thu, Feb 25, 2010 at 10:47 AM, H, Tim <TimH at trstone.com> wrote:
>
>>  Yea, I think I’ll use UCCX instead.  It’s HA and is rarely down for
>> anything, otherwise our business stops!
>>
>>
>>
>> On another note, I’ve been looking frantically through my CDR reports and
>> I cannot find anywhere where 911 calls originated from our system.  Am I
>> missing something here?  Does anyone have any direction as to what report I
>> should run and sort by?
>>
>>
>>
>> I’m skeptical that someone else out there is masking 911 calls with our
>> numbers.
>>
>>
>>
>> Any help is appreciated.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Tim ***
>>
>>
>>
>> *From:* Wes Sisk [mailto:wsisk at cisco.com]
>> *Sent:* Thursday, February 25, 2010 10:30 AM
>> *To:* H, Tim
>>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] 911 Calls
>>
>>
>>
>> whatever your final solution make sure to document and share the
>> dependence among your organization.  In working with support teams I
>> experience first hand that most customers think nothing of rebooting
>> voicemail servers in the middle of the day.  If you finalize on using Unity
>> that would result in a 911 outage.
>>
>> We frequently see tremendous dissatisfaction caused by differing service
>> level agreements or service level expectations between services and the
>> products or components delivering those services.
>>
>> /wes
>>
>> On Thursday, February 25, 2010 9:17:26 AM, H, Tim <TimH at trstone.com><TimH at trstone.com>wrote:
>>
>> Yea, I sent it to HR and letting them sort it out J  All very good ideas
>> though.  Appreciate the feedback.
>>
>>
>>
>> Instead of using the complicated Unity solution, think I’ll leverage our
>> UCCX environment. Think it will be much easier.
>>
>>
>>
>> Thanks again!
>>
>> Tim
>>
>> *From:* cisco-voip-bounces at puck.nether.net [
>> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
>> *On Behalf Of *Lelio Fulgenzi
>> *Sent:* Thursday, February 25, 2010 9:05 AM
>> *To:* Wes Sisk
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] 911 Calls
>>
>>
>>
>> Agreed. I would also add that you should get executive approval as well
>> from someone in your organization who fully understands the ramifications of
>> what has been done.
>>
>> In our instance, we had our Campus Community Police request/approve the
>> changes.
>>
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>>
>> ----- Original Message -----
>> From: "Wes Sisk" <wsisk at cisco.com> <wsisk at cisco.com>
>> To: "Steve Sarrick" <ssarrick at drsllc.net> <ssarrick at drsllc.net>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada Eastern
>> Subject: Re: [cisco-voip] 911 Calls
>>
>> very creative solutions.  please consider checking with your local laws as
>> well.  some areas have laws that specifically prevent 911 intercept and
>> require it route immediately out to emergency services.
>>
>> /wes
>>
>> On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick
>> <ssarrick at drsllc.net> <ssarrick at drsllc.net> wrote:
>>
>>
>> We route to Unity first playing a message that says “you have dialed 911,
>> if this is an emergency stay on the line, otherwise hang up”.  There are
>> blogs out there how to do it, I can find it for you if you want to go this
>> route.  9911 goes out normal.
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [
>> mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
>> *On Behalf Of *H, Tim
>> *Sent:* Wednesday, February 24, 2010 5:54 PM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] 911 Calls
>>
>>
>>
>> All,
>>
>>
>>
>> Lately we've been seeing more and more 911 calls go out of our building by
>> "accident."  None of our route patterns have changed lately.  I'm not sure
>> why this could be happening.  A couple of questions.
>>
>>
>>
>> 1. Is there a good way to prevent this from happening? Is anyone else
>> doing anything special to prevent this?
>>
>> 2. I'm trying to find a way to report on the 911 calls and am unable to
>> find a report that will accommodate my needs.  Does anyone know of reports
>> to run for this?
>>
>>
>>
>> Thanks,
>>
>> Tim
>>
>>
>>
>>
>>
>> ------------------------------
>>
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>>
>>
>>
>>
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