[cisco-voip] 911 Calls

[Lelio Fulgenzi]

I think you hit the nail on the head on two points: 

    • you have to be aware of the 911 legislation in your area 
    • how many "points of failure" are you adding 

The list brings of many options and examples, you have to be aware of the ramifications of these examples and see if they fit. 

I for one, would not want to introduce anything outside of the native phone system into 911 call handling. But that's just me.... 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message ----- 
From: "Jonathan Charles" <jonvoip at gmail.com> 
To: "Steve Sarrick" <ssarrick at drsllc.net> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, February 26, 2010 1:00:22 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] 911 Calls 

Just out of curiosity, but what are the legal ramifications of this? 

You are technically interfering with the routing of an emergency services request and could run into some pretty serious legal jeopardy (at minimum serious civil liability if Unity goes down....) 

In IL the installer of the phone system is legally responsible for the routing of 911 calls (both the 911 and the X.911 pattern (X being the access code).... 


http://www.redskytech.com/documents/E-911_Enacted_Legislation.pdf 



Jonathan 


On Wed, Feb 24, 2010 at 5:28 PM, Steve Sarrick < ssarrick at drsllc.net > wrote: 






We route to Unity first playing a message that says “you have dialed 911, if this is an emergency stay on the line, otherwise hang up”. There are blogs out there how to do it, I can find it for you if you want to go this route. 9911 goes out normal. 





From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of H, Tim 
Sent: Wednesday, February 24, 2010 5:54 PM 

To: cisco-voip at puck.nether.net 

Subject: [cisco-voip] 911 Calls 




All, 








Lately we've been seeing more and more 911 calls go out of our building by "accident." None of our route patterns have changed lately. I'm not sure why this could be happening. A couple of questions. 





1. Is there a good way to prevent this from happening? Is anyone else doing anything special to prevent this? 


2. I'm trying to find a way to report on the 911 calls and am unable to find a report that will accommodate my needs. Does anyone know of reports to run for this? 





Thanks, 


Tim 
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