[cisco-voip] 911 Calls

Fri Feb 26 15:10:27 EST 2010

that's where local route groups, mobility, and more importantly line-device  
calling search spaces come into play.

On Feb 26, 2010 2:13pm, Scott Voll <svoll.voip at gmail.com> wrote:
> I would much rather have CER and not have to worry about the user who  
> brings their phone with them from another site and not tell us so that  
> the 911 call routes incorrectly via CSS to the previous sites PSTN  
> connection. Been worried about it for 3 years now. just waiting for the  
> budget or the lawsuit......

> Scott

> On Fri, Feb 26, 2010 at 10:46 AM, Jonathan Charles jonvoip at gmail.com>  
> wrote:

> I would rather have false 911 calls then introduce a delay in the routing  
> of an emergency call....

> Just change your access code to 8.

> Jonathan

> On Fri, Feb 26, 2010 at 12:25 PM, Dennis Heim Dennis.Heim at cdw.com> wrote:

> You safest bet is to utilizing an inter-digit (t.302 delay).

> 911 & 911?, so when you dial 911 it will wait to see if you are going to  
> enter another digit. Also make sure urgent priority is not checked. That  
> can help reduce accidental 911 calls. I'd rather have false 911 calls  
> then have my butt on the line for unity failing, etc.

> Dennis Heim
> Network Voice Engineer

> CDW Advanced Technology Services
> 11711 N. Meridian Street, Suite 225
> Carmel, IN 46032

> 317.569.4255 Office
> 317.569.4201 Fax
> 317.694.6070 Cell

> dennis.heim at cdw.com
> www.berbee.com

> From: cisco-voip-bounces at puck.nether.net  
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi

> Sent: Friday, February 26, 2010 1:06 PM
> To: Jonathan Charles
> Cc: cisco-voip at puck.nether.net

> Subject: Re: [cisco-voip] 911 Calls

> I think you hit the nail on the head on two points:

> you have to be aware of the 911 legislation in your areahow many "points  
> of failure" are you adding

> The list brings of many options and examples, you have to be aware of the  
> ramifications of these examples and see if they fit.

> I for one, would not want to introduce anything outside of the native  
> phone system into 911 call handling. But that's just me....

> ---
> Lelio Fulgenzi, BA
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1

> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)

> ----- Original Message -----
> From: "Jonathan Charles" jonvoip at gmail.com>
> To: "Steve Sarrick" ssarrick at drsllc.net>

> Cc: cisco-voip at puck.nether.net
> Sent: Friday, February 26, 2010 1:00:22 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] 911 Calls

> Just out of curiosity, but what are the legal ramifications of this?

> You are technically interfering with the routing of an emergency services  
> request and could run into some pretty serious legal jeopardy (at minimum  
> serious civil liability if Unity goes down....)

> In IL the installer of the phone system is legally responsible for the  
> routing of 911 calls (both the 911 and the X.911 pattern (X being the  
> access code)....

> http://www.redskytech.com/documents/E-911_Enacted_Legislation.pdf

> Jonathan

> On Wed, Feb 24, 2010 at 5:28 PM, Steve Sarrick ssarrick at drsllc.net> wrote:

> We route to Unity first playing a message that says “you have dialed 911,  
> if this is an emergency stay on the line, otherwise hang up”. There are  
> blogs out there how to do it, I can find it for you if you want to go  
> this route. 9911 goes out normal.

> From: cisco-voip-bounces at puck.nether.net  
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of H, Tim

> Sent: Wednesday, February 24, 2010 5:54 PM
> To: cisco-voip at puck.nether.net

> Subject: [cisco-voip] 911 Calls

> All,

> Lately we've been seeing more and more 911 calls go out of our building  
> by "accident." None of our route patterns have changed lately. I'm not  
> sure why this could be happening. A couple of questions.

> 1. Is there a good way to prevent this from happening? Is anyone else  
> doing anything special to prevent this?

> 2. I'm trying to find a way to report on the 911 calls and am unable to  
> find a report that will accommodate my needs. Does anyone know of reports  
> to run for this?

> Thanks,

> Tim

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