[cisco-voip] 911 Calls

[Scott Voll]

I would much rather have CER and not have to worry about the user who brings
their phone with them from another site and not tell us so that the 911 call
routes incorrectly via CSS to the previous sites PSTN connection.  Been
worried about it for 3 years now.  just waiting for the budget or the
lawsuit......

Scott

On Fri, Feb 26, 2010 at 10:46 AM, Jonathan Charles <jonvoip at gmail.com>wrote:

> I would rather have false 911 calls then introduce a delay in the routing
> of an emergency call....
>
> Just change your access code to 8.
>
>
> Jonathan
>
>
> On Fri, Feb 26, 2010 at 12:25 PM, Dennis Heim <Dennis.Heim at cdw.com> wrote:
>
>> You safest bet is to utilizing an inter-digit (t.302 delay).
>>
>>
>>
>> 911 & 911?, so when you dial 911 it will wait to see if you are going to
>> enter another digit. Also make sure urgent priority is not checked. That can
>> help reduce accidental 911 calls.  I’d rather have false 911 calls then have
>> my butt on the line for unity failing, etc.
>>
>>
>>
>> Dennis Heim
>> Network Voice Engineer
>> CDW  Advanced Technology Services
>> 11711 N. Meridian Street, Suite 225
>> Carmel, IN  46032
>>
>> 317.569.4255 Office
>> 317.569.4201 Fax
>> 317.694.6070 Cell
>>
>> dennis.heim at cdw.com
>> www.berbee.com
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
>> *Sent:* Friday, February 26, 2010 1:06 PM
>> *To:* Jonathan Charles
>>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] 911 Calls
>>
>>
>>
>> I think you hit the nail on the head on two points:
>>
>>    - you have to be aware of the 911 legislation in your area
>>    - how many "points of failure" are you adding
>>
>> The list brings of many options and examples, you have to be aware of the
>> ramifications of these examples and see if they fit.
>>
>> I for one, would not want to introduce anything outside of the native
>> phone system into 911 call handling. But that's just me....
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>>
>> ----- Original Message -----
>> From: "Jonathan Charles" <jonvoip at gmail.com>
>> To: "Steve Sarrick" <ssarrick at drsllc.net>
>> Cc: cisco-voip at puck.nether.net
>> Sent: Friday, February 26, 2010 1:00:22 PM GMT -05:00 US/Canada Eastern
>> Subject: Re: [cisco-voip] 911 Calls
>>
>> Just out of curiosity, but what are the legal ramifications of this?
>>
>> You are technically interfering with the routing of an emergency services
>> request and could run into some pretty serious legal jeopardy (at minimum
>> serious civil liability if Unity goes down....)
>>
>> In IL the installer of the phone system is legally responsible for the
>> routing of 911 calls (both the 911 and the X.911 pattern (X being the access
>> code)....
>>
>>
>> http://www.redskytech.com/documents/E-911_Enacted_Legislation.pdf
>>
>>
>>
>> Jonathan
>>
>> On Wed, Feb 24, 2010 at 5:28 PM, Steve Sarrick <ssarrick at drsllc.net>
>> wrote:
>>
>> We route to Unity first playing a message that says “you have dialed 911,
>> if this is an emergency stay on the line, otherwise hang up”.  There are
>> blogs out there how to do it, I can find it for you if you want to go this
>> route.  9911 goes out normal.
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *H, Tim
>> *Sent:* Wednesday, February 24, 2010 5:54 PM
>>
>>
>> *To:* cisco-voip at puck.nether.net
>>
>> *Subject:* [cisco-voip] 911 Calls
>>
>>
>>
>> All,
>>
>>
>>
>> Lately we've been seeing more and more 911 calls go out of our building by
>> "accident."  None of our route patterns have changed lately.  I'm not sure
>> why this could be happening.  A couple of questions.
>>
>>
>>
>> 1. Is there a good way to prevent this from happening? Is anyone else
>> doing anything special to prevent this?
>>
>> 2. I'm trying to find a way to report on the 911 calls and am unable to
>> find a report that will accommodate my needs.  Does anyone know of reports
>> to run for this?
>>
>>
>>
>> Thanks,
>>
>> Tim
>>
>>
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>>
>>
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