[cisco-voip] UCCX Script Question about Hold step

[Jason Shearer]

To elaborate.  When a contact flows through a Select Resource step and drops into queue, the queue is smart enough to know when an agent is available and routes the call to either the 'Selected' or 'Connected' branch when an agent is presented the call and answers.  This is why there is no delay (or very little) between the time an agent answers and the caller is taken off hold (or wherever in the queue loop they are) and the call is bridged.

Jason

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Shearer
Sent: Monday, January 04, 2010 12:04 PM
To: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX Script Question about Hold step

Yes.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Monday, January 04, 2010 11:59 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Script Question about Hold step

When a call is placed on hold and then is delayed while queued, will it go to an agent if one becomes available while on hold?
Thanks!


Matthew Loraditch
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