[cisco-voip] UCCX Script Question about Hold step

[Jason Shearer]

Yes.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Monday, January 04, 2010 11:59 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Script Question about Hold step

When a call is placed on hold and then is delayed while queued, will it go to an agent if one becomes available while on hold?
Thanks!


Matthew Loraditch
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support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
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