[cisco-voip] UCCX Script Question about Hold step

Matthew Loraditch MLoraditch at heliontechnologies.com
Mon Jan 4 12:58:53 EST 2010


When a call is placed on hold and then is delayed while queued, will it go to an agent if one becomes available while on hold?
Thanks!


Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
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