[cisco-voip] UCCX Support Question

[Matthew Loraditch]

I've got a call that looped through one of my scripts properly for a little while and then seems to have gotten stuck for almost 20 minutes, it didn't show up in my Real Time Stats as being queued but I can see in MIVR logs it doing something but I don't really know what, can/will TAC help interpret that or is outside of the scope of support?

In general is there any good guide as to what TAC will/won't support when using a custom script in UCCX?

thanks!


Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

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