[cisco-voip] UCCX Support Question

[Tanner Ezell]

I don't think they'll support any custom java classes you have written and
use within your code. Everything else should be fair game.

On Mon, Jan 4, 2010 at 11:54 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> I’ve got a call that looped through one of my scripts properly for a little
> while and then seems to have gotten stuck for almost 20 minutes, it didn’t
> show up in my Real Time Stats as being queued but I can see in MIVR logs it
> doing something but I don’t really know what, can/will TAC help interpret
> that or is outside of the scope of support?
>
>
>
> In general is there any good guide as to what TAC will/won’t support when
> using a custom script in UCCX?
>
>
>
> thanks!
>
>
>
>
>
> *Matthew Loraditch*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
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-- 
Regards,
Tanner Ezell
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