[cisco-voip] 911 operator gets billing number instead of DID

[Chris Clouse]

External Phone Number Mask will work to absolutely everywhere EXCEPT the 911 operator.  There is security in place to only allow the BTN unless the E911/PSALI service has been purchased to allow other specific numbers through to them.

~Chris


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim Reed
Sent: Thursday, January 07, 2010 12:45 PM
To: Rossella Mariotti-Jones; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of DID

You said the Magic Word - Qwest!  Qwest will override what you send out.  Not sure what version of Call Manager you're on but for locations that just want a single caller ID for that location, we put the number under the Calling Party Transform Mask in the Route List Detail Configuration section.  We have a couple of locations that want the individual DIDs to go out so we configure that under External Phone Number Mask on the line appearance on the individual phones.
--
Jim Reed
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

"Somewhere, something incredible
is waiting to be known."
       Dr. Carl Sagan



On 1/7/10 11:02 AM, "Rossella Mariotti-Jones" <rossella.mariotti.jones at chemeketa.edu<mailto:rossella.mariotti.jones at chemeketa.edu>> wrote:
Hi all, we are having an issue with our outgoing calls to 911 to where the operator sees our trunk billing number instead of our DID number. I can watch the call going out through my mgcp gateway to Qwest and I see the correct DID under Calling Party Number and if we call the 911 supervisor or anybody else our DID shows up correctly just not to 911. Has anyone seen this before? Is anyone in my area having the same issue with the same setup? Scott?  ;-)
TIA.

Rossella


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