[cisco-voip] 911 operator gets billing number instead of DID

[Richey]

If you can't get Quest to block the BTN and just pass the DIDs you could
pass your 911 traffic to a 3rd party E911 provider.   

 

Richey

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Eric Pedersen
Sent: Thursday, January 07, 2010 8:48 PM
To: Rossella Mariotti-Jones; Jim Reed; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of DID

 

I can't speak for your provider, but here in Calgary (Canada), by default
the provider will only send the BTN to the 911 operators.  Providers only
create ALI records for the BTN, so if we want to send our DIDs on 911 calls
we will have to submit an ALI record for every DID. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella
Mariotti-Jones
Sent: January 7, 2010 11:53
To: Jim Reed; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of DID

 

I have all that set up, and like I said it only happens when we call 911. At
one point it was working to where the 911 operator did see our DID as you're
explaining below, something must have changed on the Qwest side or the 911
side; I have the feeling that even if I specified a different number on the
route list detail config the result would be the same because we're passing
the correct info out.

 

rossella mariotti-jones | network analyst | chemeketa community college |
rossella.mariotti.jones at chemeketa.edu | 503-589-7775

to reduce waste, please consider not printing this email unless necessary

 

From: Jim Reed [mailto:jreed at swiftnews.com] 
Sent: Thursday, January 07, 2010 10:45 AM
To: Rossella Mariotti-Jones; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of DID

 

You said the Magic Word - Qwest!  Qwest will override what you send out.
Not sure what version of Call Manager you're on but for locations that just
want a single caller ID for that location, we put the number under the
Calling Party Transform Mask in the Route List Detail Configuration section.
We have a couple of locations that want the individual DIDs to go out so we
configure that under External Phone Number Mask on the line appearance on
the individual phones.
-- 
Jim Reed
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

"Somewhere, something incredible
is waiting to be known."
       Dr. Carl Sagan



On 1/7/10 11:02 AM, "Rossella Mariotti-Jones"
<rossella.mariotti.jones at chemeketa.edu> wrote:

Hi all, we are having an issue with our outgoing calls to 911 to where the
operator sees our trunk billing number instead of our DID number. I can
watch the call going out through my mgcp gateway to Qwest and I see the
correct DID under Calling Party Number and if we call the 911 supervisor or
anybody else our DID shows up correctly just not to 911. Has anyone seen
this before? Is anyone in my area having the same issue with the same setup?
Scott?  ;-)
TIA.
 
Rossella

 

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