[cisco-voip] 911 operator gets billing number instead of DID

[Eric Pedersen]

I can't speak for your provider, but here in Calgary (Canada), by default the provider will only send the BTN to the 911 operators.  Providers only create ALI records for the BTN, so if we want to send our DIDs on 911 calls we will have to submit an ALI record for every DID.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella Mariotti-Jones
Sent: January 7, 2010 11:53
To: Jim Reed; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of DID

I have all that set up, and like I said it only happens when we call 911. At one point it was working to where the 911 operator did see our DID as you're explaining below, something must have changed on the Qwest side or the 911 side; I have the feeling that even if I specified a different number on the route list detail config the result would be the same because we're passing the correct info out.

rossella mariotti-jones | network analyst | chemeketa community college | rossella.mariotti.jones at chemeketa.edu | 503-589-7775
to reduce waste, please consider not printing this email unless necessary

From: Jim Reed [mailto:jreed at swiftnews.com]
Sent: Thursday, January 07, 2010 10:45 AM
To: Rossella Mariotti-Jones; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of DID

You said the Magic Word - Qwest!  Qwest will override what you send out.  Not sure what version of Call Manager you're on but for locations that just want a single caller ID for that location, we put the number under the Calling Party Transform Mask in the Route List Detail Configuration section.  We have a couple of locations that want the individual DIDs to go out so we configure that under External Phone Number Mask on the line appearance on the individual phones.
--
Jim Reed
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

"Somewhere, something incredible
is waiting to be known."
       Dr. Carl Sagan



On 1/7/10 11:02 AM, "Rossella Mariotti-Jones" <rossella.mariotti.jones at chemeketa.edu> wrote:
Hi all, we are having an issue with our outgoing calls to 911 to where the operator sees our trunk billing number instead of our DID number. I can watch the call going out through my mgcp gateway to Qwest and I see the correct DID under Calling Party Number and if we call the 911 supervisor or anybody else our DID shows up correctly just not to 911. Has anyone seen this before? Is anyone in my area having the same issue with the same setup? Scott?  ;-)
TIA.

Rossella

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100107/eebc7275/attachment.html>