[cisco-voip] How to Find CUCM 6.x Serial Number

[Alessandro Bertacco]

AaaaH Great! I'll try to use PAK number instead of Server S/N.

Thank you again.

Regards

Alessandro

2010/1/8 Ki Wi <kiwi.voice at gmail.com>

> In the past, usually I will use the server s/n to open tac case, today I
> saw my colleague open a tac case but the cso asked for serial number with 11
> digits I think.
> I also not very sure why.
>
> Anyway, for software s/n. I think you can go into licensing tab in
> /ccmadmin . There should be some part with
> INCREMENT CCM_NODE cisco 7.0 permanent uncounted \
>
> VENDOR_STRING=<Count>1</Count><OrigMacId>XXXXXXXXXX</OrigMacId><LicFileVersion>1.0</LicFileVersion>
> \
>     HOSTID=XXXXXXX \
>     NOTICE="<LicFileID>2009XXXXXXXXXXX</LicFileID><LicLineID>1</LicLineID>
> \
>     <PAK>1157XXXXXXX</PAK>"  I guess this should be the one they looking
> for?
>
>
> On Fri, Jan 8, 2010 at 10:45 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>> hardware s/n and software S/n are two different things though
>>
>> from what i've gathered (list and licensing at cisco.com, etc)
>>
>> the PAK # on the CD/case/etc is the actual software S/N
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> "Bad grammar makes me [sic]" - Tshirt
>>
>>
>>
>> ----- Original Message -----
>> From: "Jason Shearer" <jshearer at amedisys.com>
>> To: "Alessandro Bertacco" <alessandro.bertacco at gmail.com>,
>> cisco-voip at puck.nether.net
>> Sent: Friday, January 8, 2010 9:43:29 AM GMT -05:00 US/Canada Eastern
>> Subject: Re: [cisco-voip] How to Find CUCM 6.x Serial Number
>>
>>  Serial number is on the chassis of the server.  Some versions of
>> hardware/software don’t support reporting of the SN via the ‘show hardware’
>> command.  If you don’t have physical access to the server you may be able to
>> work with your reseller or account team to find the original SO which would
>> list the serial number.
>>
>>
>>
>> The only thing the MAC is used for is node and DLU licensing.  This only
>> applies to the publisher.
>>
>>
>>
>> Jason
>>
>>
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Alessandro Bertacco
>> *Sent:* Friday, January 08, 2010 7:48 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] How to Find CUCM 6.x Serial Number
>>
>>
>>
>> Hi Guys, I've a Customer with a cluster of CUCM 6.1, that need to buy and
>> activate a smartnet on it.
>>
>>
>>
>> The problem is that Customer has lost orignal installation CD, and for buy
>> smartnet contract Cisco ask me for a Serial number!
>>
>>
>>
>> Do you know if there is a possibility to extract that information from
>> Cisco Unified Communication Manager Shell or Web Admin?
>>
>>
>>
>> Thank you for your help.
>>
>>
>>
>> Best Regards
>>
>> --
>> Alessandro Bertacco
>> alessandro.bertacco at gmail.com
>>
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-- 
Alessandro Bertacco
alessandro.bertacco at gmail.com
Telefono: 0125 55 30 898
Cellulare: +39 347 57 40 900
Fax: 0125 55 45 192
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