[cisco-voip] How to Find CUCM 6.x Serial Number

[Lelio Fulgenzi]

That's what I would use. 





--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Ki Wi" <kiwi.voice at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Jason Shearer" <jshearer at amedisys.com>, cisco-voip at puck.nether.net 
Sent: Friday, January 8, 2010 10:16:08 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] How to Find CUCM 6.x Serial Number 

In the past, usually I will use the server s/n to open tac case, today I saw my colleague open a tac case but the cso asked for serial number with 11 digits I think. 
I also not very sure why. 

Anyway, for software s/n. I think you can go into licensing tab in /ccmadmin . There should be some part with 
INCREMENT CCM_NODE cisco 7.0 permanent uncounted \ 
VENDOR_STRING=<Count>1</Count><OrigMacId>XXXXXXXXXX</OrigMacId><LicFileVersion>1.0</LicFileVersion> \ 
HOSTID=XXXXXXX \ 
NOTICE="<LicFileID>2009XXXXXXXXXXX</LicFileID><LicLineID>1</LicLineID> \ 
<PAK>1157XXXXXXX</PAK>"  I guess this should be the one they looking for? 



On Fri, Jan 8, 2010 at 10:45 PM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 




hardware s/n and software S/n are two different things though 

from what i've gathered (list and licensing at cisco.com , etc) 

the PAK # on the CD/case/etc is the actual software S/N 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 





----- Original Message ----- 
From: "Jason Shearer" < jshearer at amedisys.com > 
To: "Alessandro Bertacco" < alessandro.bertacco at gmail.com >, cisco-voip at puck.nether.net 
Sent: Friday, January 8, 2010 9:43:29 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] How to Find CUCM 6.x Serial Number 




Serial number is on the chassis of the server. Some versions of hardware/software don’t support reporting of the SN via the ‘show hardware’ command. If you don’t have physical access to the server you may be able to work with your reseller or account team to find the original SO which would list the serial number. 



The only thing the MAC is used for is node and DLU licensing. This only applies to the publisher. 



Jason 




From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Alessandro Bertacco 
Sent: Friday, January 08, 2010 7:48 AM 
To: cisco-voip at puck.nether.net 
Subject: [cisco-voip] How to Find CUCM 6.x Serial Number 




Hi Guys, I've a Customer with a cluster of CUCM 6.1, that need to buy and activate a smartnet on it. 





The problem is that Customer has lost orignal installation CD, and for buy smartnet contract Cisco ask me for a Serial number! 





Do you know if there is a possibility to extract that information from Cisco Unified Communication Manager Shell or Web Admin? 





Thank you for your help. 





Best Regards 

-- 
Alessandro Bertacco 
alessandro.bertacco at gmail.com 

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