[cisco-voip] How to Find CUCM 6.x Serial Number

[Ki Wi]

In the past, usually I will use the server s/n to open tac case, today I saw
my colleague open a tac case but the cso asked for serial number with 11
digits I think.
I also not very sure why.

Anyway, for software s/n. I think you can go into licensing tab in /ccmadmin
. There should be some part with
INCREMENT CCM_NODE cisco 7.0 permanent uncounted \

VENDOR_STRING=<Count>1</Count><OrigMacId>XXXXXXXXXX</OrigMacId><LicFileVersion>1.0</LicFileVersion>
\
    HOSTID=XXXXXXX \
    NOTICE="<LicFileID>2009XXXXXXXXXXX</LicFileID><LicLineID>1</LicLineID> \
    <PAK>1157XXXXXXX</PAK>"  I guess this should be the one they looking
for?


On Fri, Jan 8, 2010 at 10:45 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> hardware s/n and software S/n are two different things though
>
> from what i've gathered (list and licensing at cisco.com, etc)
>
> the PAK # on the CD/case/etc is the actual software S/N
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
>
> ----- Original Message -----
> From: "Jason Shearer" <jshearer at amedisys.com>
> To: "Alessandro Bertacco" <alessandro.bertacco at gmail.com>,
> cisco-voip at puck.nether.net
> Sent: Friday, January 8, 2010 9:43:29 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] How to Find CUCM 6.x Serial Number
>
>  Serial number is on the chassis of the server.  Some versions of
> hardware/software don’t support reporting of the SN via the ‘show hardware’
> command.  If you don’t have physical access to the server you may be able to
> work with your reseller or account team to find the original SO which would
> list the serial number.
>
>
>
> The only thing the MAC is used for is node and DLU licensing.  This only
> applies to the publisher.
>
>
>
> Jason
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Alessandro Bertacco
> *Sent:* Friday, January 08, 2010 7:48 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] How to Find CUCM 6.x Serial Number
>
>
>
> Hi Guys, I've a Customer with a cluster of CUCM 6.1, that need to buy and
> activate a smartnet on it.
>
>
>
> The problem is that Customer has lost orignal installation CD, and for buy
> smartnet contract Cisco ask me for a Serial number!
>
>
>
> Do you know if there is a possibility to extract that information from
> Cisco Unified Communication Manager Shell or Web Admin?
>
>
>
> Thank you for your help.
>
>
>
> Best Regards
>
> --
> Alessandro Bertacco
> alessandro.bertacco at gmail.com
>
> ------------------------------
> *** NOTICE--The attached communication contains privileged and confidential
> information. If you are not the intended recipient, DO NOT read, copy, or
> disseminate this communication. Non-intended recipients are hereby placed on
> notice that any unauthorized disclosure, duplication, distribution, or
> taking of any action in reliance on the contents of these materials is
> expressly prohibited. If you have received this communication in error,
> please delete this information in its entirety and contact the Amedisys
> Privacy Hotline at 1-866-518-6684. Also, please immediately notify the
> sender via e-mail that you have received this communication in error. ***
>
> _______________________________________________ cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100108/4164a580/attachment.html>